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FAQs

Have a question or query about something not listed below?
Contact Lisa via email for any other questions you may have.

 
 
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Art Print Facts

( Click + to read )

+ Printing

Art prints are Limited Edition reproductions of original artworks by Lisa Quinn-Schofield. Each piece has been professionally photographed and colour matched with great attention to detail.

PAPER - Printed using archival ink on professional fine art Cotton Rag 310 gsm

CANVAS - Printed using archival ink on professional fine art quality cotton/poly canvas 395 gsm

Prints are all Limited Edition 1 of 50 & will come with a signed and numbered Certificate of Authenticity.


+ Shipping & Delivery

We offer FREE SHIPPING AUSTRALIA WIDE

Your artwork will be carefully packaged and rolled and will include care instructions.

All artworks are MADE TO ORDER so please allow time for the order to be processed and approx 2 weeks for delivery from placement of order.

Delivery cannot be made to PO BOXES.

All orders must be signed for when delivered.

At present, we only ship to states and territories in Australia. Most products are sent using Australia Post.

It generally takes about 10-14 working days from the date of ordering for an item to be delivered to metro areas within Australia, and up to 20 working days for delivery to regional areas. Please note that these shipping times are approximate guidelines only, as delays are possible.

All deliveries are tracked.

You will receive an email with tracking details once your order is on the way. You will be able to check the status of your delivery using the tracking details.

Delivery is completed when the item you ordered is delivered to the shipping address you provided when ordering.


+ Returns & Refunds

Returns and refunds are managed on a case-by-case basis.

If you would like to return an item, please email us at lisa@featherhorse.com.au within 14 days of delivery (or attempted delivery) of your order, stating your reason for wishing to return the item, the invoice number for the purchase and delivery address.

If the item arrived damaged or faulty, you must also provide us with images showing the damage or fault.

A refund or replacement will not be provided if the item has been misused, mishandled or mistakenly installed by you. We will provide you with a return address and ask that you organise return shipment within 14 days. You are responsible for paying the cost of the return shipping. You must ensure that the item is securely packaged for return shipping.

We will not accept returns for items that have been damaged in return transit due to insufficient packaging. Once the item has been returned to us, we will endeavour to process any refund quickly but please allow up to 30 days.

 

Terms & Conditions

View our full terms & Conditions if your curious on more specifics to do with our Online Shop, Privacy Policy or General terms. Please email Lisa with any questions or concerns.

 

Framing Your Prints

At this stage, we are not offering a framing service however please contact Lisa by email if you would like to discuss framing options.

Lisa suggests to always use a local professional and reputable framer to frame your artwork with the care and precision.

Lisa likes to keep the framing simple and allow the artwork to be the focal point, however there are so many different options for framing which you can discuss with your framer. 

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FRAMING OPTIONS:

Frame options

  • Oak

  • Woodgrain Black

  • Woodgrain White

Canvas

  • Stretched and box frame

  • Allow extra 15mm on each length for finished frame size

Prints

  • Traditional framing standard glass OR

  • Traditional framing 'Ultra View Glass' superior, anti reflection and clarity

  • Allow extra 30mm on each length for finished frame size

 
 

Browse Featherhorse Art Prints

 
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